Use of TCC Systems

• 1. The TCC Systems referred in this agreement are the "Job Management System web application" (JMS) and the "Mobile Attendance System mobile app" (MAS).
• 2. All users will each be given an account to access and use JMS. Access to features and functions shall depend on the role of each user. In this regard, sharing of username and password between users is highly prohibited as certain functions have access to confidential company data. Personal data of staff accessed from the JMS are protected by Personal Data Protection Act (PDPA), thus these shall not be used for any purpose other than identifying and authenticating the staff via the JMS.
• 3. Each MAS account is given per venue. Only the authorized supervisor of that venue shall hold the right of access to the account of the said venue. Username and password shall not be shared to anyone, especially to the staff.
• 4. Once a staff with an account in JMS or MAS resigns from the client, do inform us immediately through the assigned TCC Operations Executive in-charge of the client for proper termination of his/her user account, or email to [email protected] or by post to 27 New Bridge Road Singapore 059391 Attention: TCC Group IT Department. Notification should include the staff's name, user account details (username and password) and date of resignation.
• 5. For inquiries related to the system (JMS or MAS), the client may send an e-mail to [email protected] or kindly use the Contact Us feature in the JMS website. You may also call our hotline at 8666 0233 from Monday to Friday between 9:00AM to 6:00PM. Urgent matters are to be directed to the TCC Operations Executive in-charge.
• 6. Although we aim to offer the client with the best service possible, we cannot guarantee that the services will be fault-free. If a fault occurs on any of our systems, you are encouraged to report it to us and we will attempt to correct the fault as soon as we reasonably can. Your access to the systems may be occasionally restricted to allow for repairs, maintenance and/or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can. You shall be notified of the maintenance schedule prior to the maintenance.

Use of Loaned Hand Phone (if applicable)

• 7. The smart phone(s) and their accessories being loaned to the client are free of charge for the sole purpose of providing the client access to the TCC Mobile Attendance System (MAS) mobile app service.
• 8. An initial site survey shall be conducted by TCC IT department to identify where to affix the smart phone stand.
• 9. A post-paid data mobile broadband SIM card (either SingTel or M1 network provider) is included in each smart phone to provide the necessary internet connectivity of the MAS mobile app. The post-paid plan is on the account of TCC and all incurred cost shall be borne by TCC, hence shall have no charge to the client for its usage, whether it exceeds the data limit or not.
• 10. The smart phones are pre-installed with the Android Device Manager and AppLock mobile apps to protect and restrict the usage of the smart phone. The client is prohibited to make any installation (and uninstallation) of any mobile apps. Internet usage is also restricted to the use of MAS only; web surfing is not allowed.
• 11. Any subsequent loss/fault/damage of the equipment must be reported to TCC immediately. TCC Operations Executive in-charge will then liaise with the client's representative to identify the cause of issue. For lost equipment, a police report must be filed by the client and a copy of the report given to TCC. If necessary, the TCC IT will go on-site to assess and fix the issue or replace the item.
• 12. If there are any network problem causing the MAS mobile app not being able to connect to the server, the client is advised to first consult with your internal network administrator to check the network signal within your premises. TCC could replace the broadband SIM card with the strongest signal available in the area.
• 13. For equipment not affixed to a stand, these must be locked away securely by the client when not in use. The smart phones must not be brought home by any of the client's staff.
• Updated on 23 Nov 2015